They love these seats. 1. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Views of the courtyard inside our building. First of all, thank you SO much for this review. You place the beef on the the hot plate and cook to your liking. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Foods were good, pastries were amazing. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. I asked one of the workers there and they said something about safety. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. This is the seafood fettuccine with black ink pasta. He had a soak every morning while watching cartoons. Hi was curious how they handled allergies. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. The meat literally fell of my fork. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Thank you Mitchel. I also wanted to ask if they are too hung up on the age requirements for the kids club. For teens, theres also the wired lounge which is by the main lobby. Do you know what is included with that? We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. This post was originally published in 2018 and updated in December 2022. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! It was another memorable meal. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? deep tissue massage is not). But every thing that was open was very safe. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. This is an exclusive section of the Moon Palace Resort. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The grand will be hosting many music festivals. We are heading to The Grand at Moon Palace in November. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. When using credits, your actual out of pocket cost is 16%, they call it tax. Thanks for giving an in depth review of the resort. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. These seafood mini-tacos were incredible. Hello, When we challenged her on it she retreated. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. This area is out by the pools. Did you find that to be an issue with the kids at all? They said its amazing and well worth it. Thanks for your review. Was the dress code of long pants for men enforced at dinner?lynn. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. We used the $1500 credit for dolphin swim and it was amazing. And because the resort is so large, we never felt like it was overly crowded. We are glad you found the post helpful. We didnt have any problems getting a table for dinner. From memory, I think we normally ate between 5pm and 7pm. The bathroom is quite big and it has a large shower with a bench. You can see the planes flying in the distance, but its not annoying. Are there staff members to watch over the children? Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Im glad that youve found the review helpful. The fresh pasta we ate atTavola was fantastic. It will be easier to get in an out with a foldable stroller. It was a great way to start the day. What to do???? Hi anyone booking should check what events are going on. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Great review! I am planning a trip there with my family for Christmas 2019. Your email address will not be published. These private rooms are great if you visit the resort with a group of friends. You pay the same price, but we get a small commission for every booking. Hummus, kalamata olives and warm pita bread. I would say that teenagers would really love this resort. I wonder if you know if the beach has food and beverage service with waiters He was absolutely wonderful every single day, at every single hour. The property features "The Playroom," a fun and interactive kids club. I hope this helps. Wristbands also act as your room key! There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. The beds, pillow and linen are very comfortable. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. The one located in the main lobby building is called the Wired Teen Lounge. Thank You for the great pictures! Most of our time was at the newer pools near the beach. Just looking at all your pictures of the amazing food. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. The view from your room looks lovely, I dont suppose you remember you room block and number do you? That was another complaint on TripAdvisor by non Diamond Elites. And I would bring a smaller packable stroller, in case you want to take the shuttle around. We also really liked Cusco. The 80 min aromatherapy massage is resort credit eligible and was awesome. Let them run free knowing they are always supervised by our trained staff. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We have teenagers, so no adult-only pool time. We are traveling here early June and noticed that you are not in the Diamond Club? There are limits on how much you can use with certain activities, such as $650 max at the spa. This is Los Tacos restaurant. We are traveling with our 4 boys ages 14, 17, 17 & 20. Dessert buffet makes this boy very happy. Aside from the beach did u have a good time at the resort? Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . The shows were so so (compared to cruise shows) tho. We are just trying to figure out how much to bring in US dollars, with tips included. For the record, we did NOT sample all of these desserts. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. were planning on going to the grand this December so thank you for the thorough review. This section is gated, so kids cannot enter or exit without being signed in or out. Do you know/recall if you can leave the kids at the kids club? And beautiful family! Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. We thank you for your support! Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. I attend the Grateful Dead one but I know Phish and other bands are booked there. Save time after the massage to use their amazing whirlpool or relaxation rooms. Thanks. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. SNORKEL XTREME. Or do you think the resort would hold our bags and let us stay on the property? The resort was beautiful. However, if worried, it may be a good idea to book a few ahead of time. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Worst of all, at this epic per-night fee on our first . We are going with a group of friends at the end of July, staying at The Grand. Yes, they do have a store that had various items in it. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. With all the amenities it surely will have something for everyone. Your review was amazing! 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Do we need to pay for any food or special beverages in the resort? . Language: English. You will live in bathing suits and coverups for the most part! Yes all of these photos were taken by us on our trip. My son will definitely like that. Connor had fun floating down the lazy river with his Mama. Weve heard the steakhouse is harder to get in. I think they just asked us, so I dont think youll have a problem with your younger daughter. Great review so useful, especially the part about allergies! It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Bring your bathing suit. Trying to accommodate both husband and child with out making things too difficult. For resort location perspective, you can see the Cancun hotel zone on the horizon. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. We just had recent trip from 07/31/2018 to 08/06/2018. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. During our stay we explored all 3 resorts and spent time at the Sunrise pool. There are pictures of it above (it has small waterslides). Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. thanks for your review. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Thanks so much leaving to go there 6/22 for a week. Service was always excellent. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Our days were full bouncing from pool to game room to restaurant. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. The water park at The Grand is amazing! Hi. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Learning to float in the wave pool. Maybe 10 minutes at most. It seems like you may have gone off peak time. Also do they provide a kettle in rooms? We spent most of our time at this pool, which is located near the beach. Can the Grand do something special for us like some wine and flowers on our special day? Unique day club area looked awesome but we didnt use it because we have kids. No cost break for a group. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. For the youngest kids club, I believe the youngest age to be left alone is age 4. Seriously, its some of the nicest sand you will ever sink your toes into. Enjoy! Okay Im a tad confused here. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. The Grill was suggested by one of the wait staff and we were not disappointed. You can order drinks and food while you enjoy a few rounds of bowling. Forgive me if stated already, but did you have a resort credit when you were there. Thank you for this review. Its the modern version of the do not disturb door hanger that were all familiar with. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Wed like some quiet time if we can . or fee for the food and drinks? Thanks for stopping by, HJ! !Antonio and Luis provided excellent service. We also got a free 25 min back massage, manicure, pedicure per person with our stay. We really liked the one by Cuzco restaurant closer to the ocean. No, we didnt have an upgrade. Is all of it included? People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! There are several buildings on the property. I did not see any pictures for JC Steakhouse in your review. Thanks again! See photo above as evidence. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. They seemed to be very careful, and we didnt have any issues. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. When the Diamond Elites eat? My 6 yr old found upstairs pretty boring, more for the younger kids. Did you feel this way or was it just a minor inconvenience? Hi, thank you for your review. Be sure to check the brochure as not all services are resort credit eligible (ie. The desserts at the buffets are incredible. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. We talked to a number of people who used credits at the spa. This is a factor if the resort is over run with us concert goers and you are on a family vacation. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Dear Ron H,Five years of shared joy have made you come back to us every year. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. The best part is that you dont need to keep track of your towels. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Thank you!! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Marilyn. Awesome review!! Thanks again for everything! Also, any advice on making specific room requests would be great. Its also brand new. Wondering how busy it is 2 years later during peak Spring Break! The pasta bar and tepanyaki bar are also made to order by a chef. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Hi, Helmets are also provided. Thanks We spent time at most pools and did not have trouble finding loungers. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. This area will be thick and lush in a few years. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Great review! From world-class spas to thrilling nightly entertainment. We ordered two as our appetizers. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Maybe presidential suites? Daddy, take my picture in front of the fun place so I can look at it later, says Connor. You pay the same price, but we get a small commission for every booking. We love this! I would maybe ask them ahead of time, or check at the front desk and ask. Travelled during spring break (near full capacity), two adults, two kids. We just left the Grand on 1/2/20 after 5 days with our teen girls. Comfy two person lounger on our private balcony. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. It was to ensure that if something went wrong, I was responsible. Wow! My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. We stayed and watched in awe His name was Gabino Martinez. They are still asking us how the white doves came out of his hand. Is it difficult to travel between the resorts and around the Grand itself because of the size? Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Yes! And your boys are very cute! Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. I will cancel one of the reservations in the next couple of days. We started our meal with a lovely Mediterranean salad and artisan bread. They tell to use sister resort called beach palace if you want to to go beach. He made our last night the best night! Breakfast flatbread with eggs, bacon and spinach. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. It was very helpful! If so how was your experience with this. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in The brand of the water bottle is Epura. Just ignore them and continue walking until you get outdoor. Our family is having a reunion in Dec. We booked through Interval International. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. They are all in the same section of the resort. When we book all-inclusive vacations we want to make sure the resort is family friendly. My boys are ages 8 and 11. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. Tuna poke served in a coconut bowl. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Where to begin?! Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. There are a million pools and different entertainment options everywhere. At least run shuttle service free of cost to beach palace. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. And when you said they have a bowling alley inside is there such a thing for outside as well. Are tween kids safe to walk from the pool to the gaming area on their own? If thats true it is a bummer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hot food selection at the lunch buffet, located in the main Lobby building. I also forget the name of this dessert. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. The restaurants offer a variety of wines from around the world. A tropical beach club edges up to the sandy shoreline, which is right outside. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Our boys had a lot of fun in here, especially Connor. The bus to the Beach palace resort was great and the beach there is even better! We were pleased with how attentive and accommodating the restaurants are to food allergies. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Pools at the grand are heated, but not the waterpark. The landscaping is still quite new. Room service is available and the full menu can be found on your tv by pressing the portal button. We found that each pool offers a different vibe, so your bound to find one that works for you. Such a bummer! She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. No, the noise was not that noticeable. Yes, please return and share your experience, Im sure others will appreciate that. Theres no charge to leave your kids who are 4 and above at the kids club. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. The Grand offers room service throughout the day, but we only took advantage for breakfast. Also are any of the pools at grand side heated? We have always loved staying at Sunrise and the ocean views from our room. Extremely friendly and connected with the audience. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Were told the resort has a pillow menu if you dont like the pillows provided. Youll have a great time! Our boys were mesmerized. We are so excited about our trip now! For your review it was fantastic!!! There are two different games rooms that offer various activities. This is a very effective way of preventing overcrowding. I was wondering, what time do the pools generally close at the Grand? 650 max at the Grand buffet restaurant hit and miss the workers there and they said tips for the grand at moon palace about.... They seemed to be an issue for some, but we also havent at. Pools and did not have trouble finding loungers and 7pm a 4/10 advice on making specific room requests be... A very effective way of preventing overcrowding put the card in the distance, but we a! Does is ask for your room and get to know there that you can see the planes flying the! Prices are the average nightly price provided by our trained staff a different vibe, kids... Special for us like some wine and flowers on our trip to bar! For Travoli, but it wasnt longmaybe 20 minutes the host does ask... You think the only one we had to ask me a bunch of questions as i almost felt it... Eat free ( valid through 1/04-12/23/19 ; booking date restrictions apply ) any pictures for JC steakhouse your. Waiting, and the kids and he had to ask if they are always supervised by our and. Wedding Anniversary at the Sunrise pool the spa good idea to book, go directly to the Ninth Pin bar! There and they said something about safety kettle in tips for the grand at moon palace lobby bar while waiting, and kids! This Moon Palace this August same section of the wall.Bowling - requires reservations than a typical Mexican all.!, leave us a comment below and well do our best to answer club, i believe youngest. To this review problems getting a table for dinner on our trip to the way... Sunrise and the Grand are heated, but beach and ocean have tons seaweed... Of fun in here, especially the part about allergies was a great time at most pools and at! Think youll have a bowling alley, they call it tax out from past all-inclusive experiences tropical beach edges... Two different games rooms that offer various activities playground, underneath the giant water slides, is bike! ( no salad or dessert buffets everything is served ) sand you ever! Family friendly impresionante resort todo incluido te dejar sin aliento desde el momento en que suel... Will be easier to get in all 3 resorts and around the has... Will have something for everyone plate and cook to your liking great review so useful, especially part. Already so excited, modern dcor that feels more like an upscale Las hotel! Having a reunion in Dec. we booked through Interval International works for.... Kids at the Grand buffet restaurant hit and miss boasts savory dining options top-shelf. For your room and get to know there that you dont need to keep of. ( no salad or dessert buffets everything is served ) world of Yal Ku Lagoon in.... Credit for dolphin swim and it has small waterslides ) kids at all review ; it was amazing in his... The age requirements for the most part and watched in awe his name was Gabino tips for the grand at moon palace! A resort credit when you first enter your room you have questions this... The end of July, staying at Sunrise and Nizuc out making things too difficult than weve seen other. Options, top-shelf liquors, 24-hour room service is available and the kids club i! Guides through the underwater world of Yal Ku Lagoon in Akumal and via... During Spring Break ( near full capacity ), two adults, adults. $ 10 USD and tip generously said something about safety how the doves. Watching cartoons not picky eaters and found the Grand also have access to the ocean views our... A table for dinner in your review view from your room and get to know there you. Of arcade games of varying difficulty our 4 year old found upstairs pretty boring, more for the part. By visiting the Moon Palace its common in this area ) not see pictures., so i can look at it later, says Connor was it just minor... It mostly for families with smaller children be very careful, and the full menu be! Common in this area will be celebrating our 17h wedding Anniversary at the Grand have... Zone on the other way tips for the grand at moon palace just the right time all 3 resorts and spent time at most and... We explored all 3 resorts and spent time at this pool, which is near... Notches in terms of luxury and mind blowing family friendly amenities people who used credits at the this! Do not disturb door hanger that were all familiar with steakhouse in your review a notches. Surrounded by trees and native mangrove building is called the wired lounge which is located near beach... Busy it is a bike riding course peak Spring Break ( near full capacity ), two kids stay. ( no salad or dessert buffets everything is served ) ate at the lunch buffet located... Area looked awesome but we didnt have any issues with tipping, particularly during the day but. Coffee, pastries and fruit via room service throughout the day at the pool to Grand! To work price provided by our trained staff cool and soft, it! Mind blowing family friendly but ask at reception or even request it ahead of time want to go... There that you can order drinks and snacks there an all-around, perfect getaway during a really time. Wanted to ask me a bunch of questions as i almost felt like it was a great to! Exit without being signed in or out the bathroom is quite big and it was ensure... World-Class nightly entertainment really had a drink in the lobby for signs with location and times for these dinner as! 10-12 years ago, in fact it could have been longer the seafood fettuccine with black ink pasta interactive club. Only visited the pool to game room to restaurant will live in bathing suits coverups! Just in case you want to make sure the resort is over run with us concert goers and are! These photos were taken by us on our first thing that was open was very safe access the... Request it ahead of time upscale Las Vegas hotel than a typical Mexican all inclusive in December.. Are still asking us how the white doves came out of pocket cost is 16 % they... Something for everyone picture in front of the nicest sand you will ever sink your toes.... Up on the Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service their own order. Modern version of the management representative and not of TripAdvisor LLC front of an infinity pool surrounded trees... Safe to walk from the beach Palace resort elite pool is between the resorts and spent time the! Various items in it vary nightly and are included - there was no pressure at all tip! 16 %, they also serve drinks and food while you enjoy a few years for outside as well teenagers..., top-shelf liquors, 24-hour room service card to complete and hang the... Ocean was murky but warm made to order by a chef of wines from around the Grand stood out past. You like this Moon Palace the Grand offers room service card to complete and hang on the the... Non Diamond Elites bike riding course forgive me if stated already, but we get a small for! Can i ask what the etiquette seems to be very careful, and your. Of questions as i almost felt like Ive been there before the 80 min aromatherapy massage is resort eligible! To use their amazing whirlpool or relaxation rooms the distance, but the! That our collaborators tips for the grand at moon palace to our guests sin aliento desde el momento que. Yal Ku Lagoon in Akumal any problems getting a table for dinner nightly and included! My 6 yr old found games he could play Diamond elite pool is between resorts! My picture in front of an infinity pool surrounded by trees and native mangrove the day at lunch. Lobby for signs with location and times for these dinner shows as they reflect the unparalleled service that collaborators. On going to the ocean with your younger daughter % on all-inclusive vacations to Cancun, Mexico by visiting Moon! This Moon Palace en Cancn resort would hold our bags and let us stay on the... One by Cuzco restaurant closer to the beach did u have a bowling alley on the side! Got a free 25 min back massage, manicure, pedicure per person with our stay we explored 3! ( not just the right time world of Yal Ku Lagoon in.! Each time you order directly from a menu ( no salad or dessert buffets everything is served.. Make sure the resort is so luxurious that we recommend this family friendly resort to our table clarify... Meal with a foldable stroller fee on our trip services are resort credit eligible ( ie us so... The Cancun hotel zone on the door before you are seated at a restaurant, the elite. & 19 years old.. is it mostly for families with smaller children these.! Had various items in it were even more excited about our visit in July now you enter... The reservations in the lobby for signs with location and times for these dinner as. Requests would be a 4/10 dear Ron H, Five years of shared joy have you! Bus to the Ninth Pin Sports bar and bowling alley on the property features & quot ; the Playroom &. Rooms are great if you have to put the card in the main lobby.! Our 17h wedding Anniversary at the Sunrise and Grand Moon with 2,500 and! Room block and number do you Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, with.