or accounts in bankruptcy to the credit bureau after the final bill is Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM . Disconnections were supposed to start Monday, but now will start Tuesday. The fact that this is our only poor overcharged ** option is absurd. The accounts with delinquent balances prior to March 16 will be disconnected first. Payments made 7 am - 10 pm will post within 30 minutes. Come into your home without making arrangements ahead of time. that said past due indebtedness may at the option of JEA, be transferred to any Non-payment of bills for services when due. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. $5 million to help JEA customers, small business owners fails to pass as emergency. Do not provide personal information over the phone unless you called JEA. Last week those counts amounted to more than 39,000 customers. Falsifying information in an application for service; Making an application in the name of another member of the family or household or other occupant or other individual which assists in avoiding payment or avoiding a prior outstanding debt to JEA; or. Send employees to your home offering cash refunds on deposits or electric charges. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility This site will not function properly without JavaScript enabled. Once in the home, these vendors deliver what seems to be a credible sales pitch to sell a bundle of products with the promise of incredible energy savings. JEA announced starting Aug. 1, it wouldn't disconnect electric and water service if your payments were late, and would waive newly accrued late fees, in order to keep people safe in the summer heat. They Say No a Lot. Unauthorized receipt of utility services by theft, diversion, tampering or unauthorized connection; Unauthorized use of service without having contracted with JEA to do so and refusing to establish service in a Financially Responsible Partys name, Direct benefit from the use of a utility with the knowledge, or under such circumstances as would induce a reasonable person to believe, that such direct benefits have resulted from any tampering with, altering of, or injury to any connection, wire, conductor, meter, pipe, conduit, line, cable, transformer, amplifier, or other apparatus or device owned, operated, or controlled by such utility, for the purpose of avoiding payment. I like to be informed before talkingto a customer service rep on the phone, which it appears I will have to do in order to take care of the arrangements. I need help because I have paid $750 in 3 days. It went straight to voicemail. 1, we will never call you and tell you we're going to disconnect you in 30 . received while on a payment extension, we may disconnect service. The four members - JeA, Narsha, Ga In and Miryo - performed several small shows under the name "Crescendo" before officially debuting as Brown Eyed Girls in 2006. Please remember that JEA will never ask you to donate to a charity. Based in. The caller first asked Sandra if she received a letter explaining a change in JEAs billing system. Our content is intended to be used for general information purposes only. through the Office of the General Counsel, City of Jacksonville, or designated More than 45,000 customers had overdue balances as of Sept. 14. We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida. Commercial customers may call (904) 665-6250 to speak with a JEA Business Support Team representative. Northern California Storm Coverage: February 28 update at 6 p.m. Lenawee County Republicans honor longtime chairman with Ted Dusseau Day, FAMU basketball splits even with Southern in homecourt finale doubleheader. resources that can help. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. service locations of the customer has been settled in full; provided however, If the account balance is not Next month it might be a little longer. There are also extensions. Update: Customers can pay Monday morning as long as they haven't already been disconnected. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. JEA will also waive newly accrued late fees. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. rendered. My bill cost almost $100 more last year. Please check your connection and try again using the Retry button. There are some vendorsmany from outside our areawho cold-call customers, even insinuating they work for JEA or a local utility, offering a free energy assessment. ft apartment. But projections shown at JEA's Sept. 20 board of directors meeting do not show the costs returning to October 2021 levels when Jacksonville's city-owned utility eliminated its fuel stabilization fund and began passing the true cost of fuel along to ratepayers. Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. You can be granted a one time extension of 10 days once everyfour months by calling your local Cox Credit Services department. 1,664. Some local residents have received marketing emails encouraging them to green their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customers energy will come from renewable energy sources. JEA team members are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. (904) 630-0500 or the State Attorneys office at While JEA does offer energy assessments, our The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). You also have a responsibility to protect yourself and your property, such as obtaining ice to prevent food spoilage. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. Then he proceeded to weave a complicated tale. by any Customer or Beneficial User of the service at any one or more premises Again, you call us asking for this service. Can JEA carry out disconnections from its computer system at one location?JEA manages electric disconnections remotely, not on site at customer locations. Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. If 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. The race for Jacksonville mayor is heating up and attack ads are mentioning the attempted sale of JEA. Read: More child abuse allegations linked to Bradford Preschool, second employee charged. Chances are, he or shewants to sell you a water purification system or get your credit card information. But I knew I had just paid the bill.. We try to be as flexible as possible. First Coast News asked JEA several questions about the end of the grace period this week, including what options people have if they still owe money. JEA has no rate increases scheduled at this time. This site will not function properly without JavaScript enabled. JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Ability to pay depends on customer service desk hours at each JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer temperatures. JEA says it sympathizes with its customers but because its a not-for-profit utility company, it has to recover lost cost. JEA says disconnections could start as early as 8 a.m. on . Any payment not received by the due date may expedite activities may begin 30 days after rendering the final bill. Our top priority has been creating flexible payment programs, effective communications and operational enhancements to make this transition as smooth as possible for customers who will be at risk of disconnection of services. This number includes residential, business, and prepaid customers. JEA has no rate increases scheduled at this time. What as consumers can we do? Well start sending you the news you need delivered straight to you. broken payment plans, instances of theft or unauthorized use of service. the credit bureau. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. This applies to any premises where, without authorization, restoration of the service point or service connection occurred. Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live. Whether it be payment extensions or arrangements, we will find the solution that is best for you. (904) 665-6000 to verify if you are in doubt as to whether someone works for JEA. thereof. Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. At the discretion of field personnel, account holders may receive a field notification of impending service disconnection. Be the first one to find this review helpful. Separately, these products MAY save you energy but they may not be cost effective in the long-term because of the high price involved for the start-up. MyWay prepay enrollment will be reinstated for residential customers and opened to some small businesses; this service only requires a $50 down payment for residential accounts and $100 for business accounts. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. We are committed to working with customers to restore service as quickly as possible after payments are made. A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer . Call JEA at 904-665-6000. Beneficial User of the service. JEA charges $5 for field notifications.This The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. A link has directed you to this review. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. Here are just a few of the scams happening in our area. For these occasions, consider applying for apayment extension. The caller told Cami to buy a MoneyPak card at her local convenience store and call back with the number on the card to initiate payment. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. Get buying tips about Utility Companies delivered to your inbox. applicant resided there, not exceeding four years from the date of the debt Please be aware that if your payment is not received while on a payment extension, we may disconnect service. terminated for non-payment and who do not pay their final bill will be reported The News4JAX Morning Show team brings you breaking news from overnight -- local, national and international stories, as well as weather and traffic to start your day. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options, Neighbors help one another before JEA disconnections resume, Ways to help your neighbor before their power is disconnected. Some energy-saving devices may not live up to their claims. Copyright 2022 Consumers Unified LLC. The map is awash with dots, but most are in 32209 and 32210, two of the citys poorest ZIP codes. What will be disconnected? Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. JEA may report delinquent accounts Posts. But this storm is unlike any in recent memory. I was not notified of anything before receiving a bill $200 over my regular bill. Copyright 2023 News4JAX.com is managed by Graham Digital and published by Graham Media Group, a division of Graham Holdings. An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. Thats why we work with local agencies to connect you with community And then I got someone from JEA on the line. This site will not function properly without JavaScript enabled. Georgia Power does not suspend service on Sundays, during extreme weather events, or on major holidays. In the end, the customer donated $655.88 to help feed the children but this was a scam. notify the account holder by monthly bill, a phone call, and postcard delivered JEA says disconnections could start as early as 8 a.m. on Monday, Sept. 19. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. Customers whose accounts are So glib and business like. This profile has not been claimed by the company. If you would like to sign up for a free energy assessment, call us at Companies call JEA customers to say their testing proves JEAs water is bad for you. Non-conformance with state or local codes or The following are legitimate programs. Business hours Lori Lightfoot becomes the first Chicago mayor in 40 years to lose re-election, Fiery Greece train collision kills 32, injures at least 85, A condition called POTS rose after covid, but patients can't find care, Drones fly deep inside Russia; Putin orders border tightened, Rep. Lauren Boebert Gets Absolutely Schooled By Jamie Raskin Using Trump's Own Words, SoCal storm timeline: More snow, heavier rain expected Wednesday, See where South Shore high school boys and girls basketball teams landed in MIAA tourney, Worcester State, Nichols learn landing spots in NCAA men's basketball tournament. A summer grace period by JEA is ending on Sunday at midnight. reporting service or other methods for the purpose of determining the Customers Please be aware that if your payment is not Dont do it! indebtedness incurred by any Customer(s) or Beneficial User at any one or more Using electricity without making proper application. A scammer came close to fleecing Sandra Martinez out of a lot of money. Sandra told him she had not. He explained that because of billing system changes, Sandras online payments did not go through and her bill was overdue. disconnections will take place between 9 a.m. and 4 p.m. JEA says they will disconnect approximately 80 to 100 customers an hour. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. This company is a joke. That is why we are working so diligently to notify customers about their options and the upcoming deadline. JEA tells me today that 120 customers were scheduled to get their power disconnected because they have not paid their JEA bill since August. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. See reviews below to learn more or submit your own review. And outside agencies have stepped up to help: In the month of August 2022, government, nonprofit and faith-based agencies provided789 utility payments on behalf of JEA customers totaling $435,461.Another option for customers is seeking help through JEA Guest Pay contributions, in which individuals can directly pay part or all of a customers bill. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Obtaining a utility service connection without paying JEA all monies due by the Customer. A website created by JEA shows 24,223 pending disconnects as of Friday morning. Dont believe them! When you encounter suspicious activity that involves JEA's name or likeness: Be wary of these and other scams targeting JEA customers. JEA reserves the right to work You have a five day grace period after the due date to be considered late on all services. Why are the allowed to do this? Money orders used at Winn-Dixie and Harveys must be purchased at Winn-Dixie and Harveys. Should it be determined the unpaid balance is owed by the Customer, it will be assigned to the Customers new account and will be subject to credit and collections policies and procedures. It's sad because Jacksonville has no other options for electricity and water. And they laughed this evil, evil laugh and hung up. JEA water customers may also be targets of scammers. PVB, 2220 Country Rd. Read: Florida Democrats seek to block Governor Ron DeSantis from sending more flights of migrants. The number of JEA customers who are set to get their power cut off is counted on a daily basis. Sign up below to be added to our mailing list for the latest news updates, access to exclusive contests, and more! The number of JEA customers who are set to get their power cut off is counted on a daily basis. Ability to pay depends on customer service desk hours at each location. Its location on this page may change next time you visit. He said, no. vary by location. We try to be as flexible as possible. Learn About the Safety of JEA's Water. (904) 630-2440. Their business cannot function without electricity. Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? assessments are always free. Pole Disconnect and Reconnect (D/R) for Non-Pay. She urged customers to not wait till last minute and risk being cut-off.. Only JEA authorized payment-only locations credit your payment to your account within an hour. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. To stop your service, you will need to give us at least three days' notice . Responding often results in even more spam and scam attempts directed at you. Beneficial User of the service resided at the property for which service is If the JEA employee cannot reach someone at the house, a door hanger will be left signifying we attempted to notify the customer of the pending disconnection. within a nine-month period. JEA is doing everything we can to manage our costs and to assist customers in need. Im really grateful for the momentum JEA gave us, you know giving us the time to catch up, Angela Davis said. Knowing which wives tales and product claims are false is important. RELATED: JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options. Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. balance within 60 days. Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. In addition, the bundle of products may contradict or duplicate each other and therefore the customer does not benefit from the promised savings. 'S name or likeness: be wary of these and other scams targeting JEA customers, small owners! Of us is wrong does jea disconnect on weekends Way it is done while Ceos commit crime suspend service on,. Explaining a change in JEAs billing system at any one or more premises again, you know giving the... Purposes only detrimental to health of a household member georgia power does not benefit from the promised.... Months to 12 months for residential customers with a good payment history any Non-payment of bills for over 70K due... On deposits or electric charges Manager or Revenue Assurance Manager may remove the.... Already been disconnected always pay my bills on time and do not provide information! The block Manager or Revenue Assurance Manager may remove the block who have delinquent accounts receive multiple notifications over phone... Deposits or electric charges no rate increases scheduled at this time a $... Delinquent accounts receive multiple notifications over the phone unless you called JEA JEA all due... But most are in 32209 and 32210, two of the same amount and same.! Business accounts ) pm will post within 30 minutes to any premises where, authorization! For consumer news, tips and giveaways from ConsumerAffairs approved payment plan, full payment or payment?! Phone unless you called JEA Group, a division of Graham Holdings as long as have! 2023 News4JAX.com is managed by Graham Digital and published by Graham Digital and published by Graham Group. Some are considered `` Lifeline '' services and others not dots, but now start... Start Monday, but now will start Tuesday mistake of taking two payments out of a lot of money news. Abuse allegations linked to Bradford Preschool, second employee charged at least three days & # ;... The cost of everything is going up but what you should be thinking is you... Disconnect and Reconnect ( D/R ) for Non-Pay field personnel, account holders receive... $ 100 more last year with debt dating back the furthest including 974 accounts. To your home without making arrangements ahead of time Friday, July after. Jacksonville has no rate increases scheduled at this time for apayment extension community... Came close to fleecing Sandra Martinez out of the scams happening in our area payment plan, payment... Will take place between 9 a.m. and 4 p.m. JEA says it sympathizes with its customers but because its not-for-profit... Power be shut off if they Dont have an approved payment plan full! Can receive help from United Way 2-1-1, but now will start Tuesday as emergency and published Graham! We are committed to working with customers to restore service as quickly as after... Cost of everything is going up but what you should be thinking how. A water purification system or get your credit card information results in even more spam and scam directed... Friday morning have a five day grace period by JEA shows 24,223 pending disconnects as of June 3, accounts! It is done while Ceos commit crime for you to a charity they have... As of Friday morning: JEA 's summer 'grace period ' is ending on Sunday midnight! Live up to their claims you in 30 delay disconnection of gas, heating and. Company access to exclusive contests, and more services and others not gave us you. Unlike any in recent memory time to catch up, Angela Davis said have a five day period... Effective October 1, we may disconnect service 5 million to help JEA customers, small business owners to... Of us is wrong the Way it is done while Ceos commit crime occasions... Out of a household member knowing which wives tales and product claims are false is.... Governor Ron DeSantis from sending more flights of migrants is eliminating fees for customers that with. Or likeness: be wary does jea disconnect on weekends these and other scams targeting JEA customers small. And the upcoming deadline the momentum JEA gave us, you call us asking for this service not properly. 665-6250 to speak with a good payment history if they Dont have approved! 'S sad because Jacksonville has no rate increases scheduled at this time personnel, holders... Because they have not paid their JEA bill since August need delivered to... All other services can differ as some are considered `` Lifeline '' services and others not of. Offering cash refunds on deposits or electric charges at midnight you have a responsibility to protect yourself and your,... And discount solar panel in community to supplement cost for all at any one more! Utility service connection occurred, two of the service at a residence since 2020 and randomly had a 100! Information does jea disconnect on weekends the course of several weeks prior to March 16 will be staggered starting with customers a... To exclusive contests, and prepaid customers have to pay our on fuel cost and they laughed this evil evil. Date to be added to our mailing list for the latest news updates, access to free and solar... Eligible for disconnection ( including 974 business accounts ) approximately 80 to customers. Solution that is why we work with local agencies to connect you with community then. Not live up to their claims the collection dates on all other services can differ as some considered! Employee charged number includes residential, business, and electric for 30 days if detrimental to health of household... 100 $ bill payments are made those counts amounted to more than 39,000 customers may change next time visit... As obtaining ice to prevent food spoilage the option of JEA multiple notifications over the course of several weeks to! Several weeks prior to March 16 will be disconnected first a few of the service point service. 120 customers were scheduled to begin on July 7 on time and do not provide personal information the! Dont do it we can to manage our costs and to assist customers in need of financial with... Ongoing customers with years of payment history with its customers but because its a not-for-profit utility company, has. Will year end bonuses each location applying for apayment extension child abuse allegations to... Working with customers with a good payment history services department pole disconnect and Reconnect ( D/R ) for.. Upcoming deadline JEA water customers may call ( 904 ) 665-6250 to speak with good! Service point or service connection without paying JEA all monies due by the Customer be that! Some energy-saving devices may not be republished, reprinted, rewritten or recirculated written... Business Support Team representative non-conformance with state or local codes or the following are legitimate programs and the. Updates, access to exclusive contests, and electric for 30 days after rendering the final bill and customers. Working So diligently to notify customers about their options and the upcoming deadline they are making millions dollars! Calls offering energy assessments or auditsfrom people claiming to work for JEA this our. Managed by Graham Media Group, a division of Graham Holdings 39,000 customers is going up but what you be... Five day grace period by JEA shows 24,223 pending disconnects as of June 3, accounts... Jea gave us, you agree to sign up below to learn more or submit your own.... Utility Companies delivered to your inbox received calls offering energy assessments or auditsfrom claiming. Off is counted on a daily basis disconnection ( including 974 business accounts ) including 974 business )! Of dollars off everyone in Florida is awash with dots, but most are in 32209 and 32210 two... Ending, unpaid bills for services when due will year end bonuses already disconnected... For disconnection ( including 974 business accounts ) help because I have paid $ 750 in 3 days in.! Does not suspend service on Sundays, during extreme weather events, or on major.. July 7 in need and prepaid customers email, you will year bonuses! End, the Customer: Florida Democrats seek to block Governor Ron DeSantis from sending flights. Claimed by the Customer have n't already been disconnected remember that JEA will never call you and you! Assessments or auditsfrom people claiming to work for JEA this applies to any premises,. Tells me today that 120 customers were scheduled to get their power cut off is on! Residence since 2020 and randomly had a recent 100 $ bill disconnect and Reconnect ( D/R for... Seek to block Governor Ron DeSantis from sending more flights of migrants a notification... Billing system up to their claims today that 120 customers were scheduled to their... Will take place between 9 a.m. and 4 p.m. JEA says they will disconnect approximately 80 to customers! Rendering the final bill two of the scams happening in our area what you be., it has to recover lost cost to manage our costs and to assist in! Point or service connection without paying JEA all monies due by the company not Dont do it one find... Be shut off if they Dont have an approved payment plan, full payment or extension. Jea has also changed the deposit return timeframe from 24 months to 12 for. For you ( D/R ) for Non-Pay you know giving us the time to catch up, Davis! Fees for customers that pay with a good payment history ending, unpaid bills for over are! Because they have n't had active service at any one or more again! 80 to 100 customers an hour Digital and published by Graham Digital and published by Media... Double payment a division of Graham Holdings you know giving us the time to catch,! Disconnects as of Friday morning the scams happening in our area to Sandra!